Product Returns for Greece
For all our products you have the right to return the order you received within 14 calendar days from the date of purchase, without notifying us of the reason why you made such a move, in accordance with Law 2551/1994 (as amended by K.Y.A. Z1-891/2013).
The refund will be made in the same way as the purchase was made. If the transaction has been made by card, then the refund will also be made to your card. If the purchase is made by cash on delivery then the amount will be credited to your account.
The return of the product will be done without any extra cost and the shipping costs will be borne by the company if and only if the company ACS, with which there is cooperation, is used. In case the shipment is made with any other company the shipping cost is borne by the sender.
The refund takes up to 5 working days from the receipt of the products in the e-shop and the beneficiary of the account must be the customer in whose name the order has been placed. Refunds can only be made upon presentation of the retail receipt or gift exchange card.
Changes and returns on special orders are not possible. Returned items are priced according to their proof of purchase.
Attention! The refund applies exclusively to online purchases (excluding orders with in-store pickup) and not to purchases from physical stores.
Product Returns for Abroad
In case your order has been shipped to a country outside Greece, the shipping costs of the change or return are at your expense. In case of non-receipt, the transport costs and any customs duties will not be refunded.
FromThe following conditions are necessary for withdrawal:
α) The product must be in perfect condition and must not have been used – worn – worn out.
b ) The label has not been removed.
c) The product and its packaging must be in perfect condition together with the accompanying documents, such as the proof of purchase, the guarantee, etc.
In case the product is defective, you are obliged to inform the store immediately for any clarifications.
After 5 days, the product is the responsibility of the product manufacturer and is covered by the one-year warranty that you provide with the product.
Important: The acidity of the PH in each person’s skin can potentially corrode the product. In this case the product cannot be replaced more than once.
ΦWithdrawal – Returns form
In order to make any product return it is necessary to fill in the relevant Withdrawal Form that you can find HERE.
Cancellation Policy
You have the right to cancel the order you have already placed, before the product leaves our company and is shipped to you, on the same working day you made the purchase, within 2 hours, by calling 213 0995611. If there is a delay of more than two hours, the product will be shipped to you as normal and you will be charged as normal. If the purchase has been made by credit card, the amount will be refunded to your card within 5 working days.