PERSONAL DATA PROTECTION POLICY

Men’s Brand ensures the protection of your personal data when you use our services since it is a matter of trust and exploitation. The Privacy Policy may be amended, without notice, at any time. Here you will always find the most recently updated version of the Privacy Policy.

The Personal Data Protection Policy aims to help the user understand why we collect your personal data and how we use it, demonstrating in practice our compliance with the personal data protection law and in particular the General Data Protection Regulation 679/2016, the Law 4624/2019 and Law 3471/2006. This policy applies to all of you who buy and use our products through our points of sale (physical stores), by phone, apps or through our online store.

 

CORPORATE DATA

Brand Name: Men’s Brand Ο.Ε.
VAT number: 801933426
Headquarters: 68 Kifissou Avenue – Egaleo, P.O. Box 122 41
Telephone: +30 213 0995611

 

FOR YOUR OWN SAFETY

When you make a purchase from us or use the services we offer or communicate with us and our partners, it is necessary for us to process your personal data. When processing your data, we comply with applicable law and take into account your opinions and wishes so that we understand your expectations and ensure that these are reflected in our business decisions. In this context, we make it a priority to maintain your trust and we are committed to this.

Our Company’s Privacy Policy provides detailed information about when and why we collect your personal data, how we use and process it, for how long we keep it and finally, under what conditions we may share it with others.

 

SOURCES OF DATA COLLECTION

When you visit one of our points of sale (e.g. stores, websites, social media), we ask you to provide us with certain information about you on a case-by-case basis in order to serve you.

This information may include:

  • Identifying and contact data such as name, address, email address, telephone number and other contact details. These data are collected when you purchase a product from our stores or when you first register with our online services, e.g. when you make a purchase survey, a comment on our social media pages (Facebook, Instagram), participate in one of our competitions, etc.
  • User account information, such as username and other user IDs or credentials used to access our online services.
  • Device information.
  • IP address and Cookies data, collected when you access our Company’s websites.
  • Location.

Cases in which we ask you to provide us with your personal data:

  • When you buy products in our stores or through our call center or our online store.
  • When you contact us to resolve issues in relation to products and services you have already received.
  • When you register to use our online services.
  • When you request to receive updates on marketing promotions.
  • When you enter one of our competitions or complete one of our customer surveys.
  • When you make requests.

 

WHY WE PROCESS YOUR PERSONAL DATA

We process your personal data for the purpose of entering into and performing a contract, including for:

  • Process and complete orders and payments for products and services you have purchased or for refunds.
  • Responding to requests in relation to the products and services you have purchased.

Thus, when you submit an order to us, we process your personal data to the extent necessary (indicative identification, contact, payment data), in order to be able to send or provide you with the product or service, to confirm that the price has been paid and at a second time to respond to your relevant requests, such as product replacement, activation of warranty, etc.

In addition, we may use and process your personal data if you have given us your consent for the following:

  • Notification when a product is available again
  • Contact you via email or text message about our products and services, competitions, offers, promotions or special events
  • Promotional activities about our products and services or services offered by our partners that we believe may be of interest to you, where we have obtained your consent to contact you
  • For your reward, as part of your participation in the Company’s loyalty programs
  • To provide you with material that you are interested in while browsing our online store
  • Keep you informed about promotions (for which we rely on your consent), e.g. to tailor communications or send targeted messages via social media and third party platforms

 

LEGITIMATE INTEREST

We may process your personal data whenever necessary based on our legitimate interests as a business for the following purposes:

  • To provide support to our customers, to answer and communicate with you about your requests,
  • Respond to questions, complaints, demands and comments
  • Conduct some data analysis, including consumer research, trend analysis and economic analysis,
  • Help us understand more about you as customers, the products and services you consume, how you consume and shop, so that we can serve you better
  • To inform you about products and services similar to those you have purchased from us, provided you do not object to the relevant information.
  • Operate, evaluate and improve our operations, including developing new products and services, determining the effectiveness of our sales, marketing and advertising efforts, analyzing and improving products, offerings, promotions and online services and other technologies
  • To use or disclose your personal data (for example in connection with an investigation by a public authority) where we have a legal right or duty to do so
  • To reserve the right to contact you regarding overdue debts either directly or through third party partners
  • To protect, detect and prevent fraud and other criminal acts, claims and other liabilities
  • For network and information security, in order to take steps to protect your information from loss, damage, theft or unauthorised access
  • For the establishment, exercise and satisfaction of our legal claims

 

COMPLIANCE WITH LEGAL OBLIGATIONS

We will use your personal data to comply with our legal obligations, such as:

  • To fulfil our tax, accounting and other related obligations by law
  • Respond to requests from public authorities or courts
  • To verify the accuracy of the data we hold about you
  • Contact you if there is a potential risk to your safety from a product you have purchased or to recall it
  • Any other obligation expressly provided for in applicable law

 

SYNOPSIS

With your prior, free, explicit and informed consent, we will process your personal data for the following purposes:

We use automated information for purposes such as:

  • Personalising the experience of our visitors to our online services
  • Providing material (including advertising) tailored to your interest and the way you browse our online services.

We use this information to provide you with targeted advertising and to gather demographic information about you. Where you provide us with your consent, we use automated information to determine usage patterns and how we can tailor our services to better meet your needs.

 

HOW WE SHARE YOUR PERSONAL DATA

The Company may share your personal data within the internal organization of the Company, in the context of organizing the service of the above purposes at the corporate level. The members of Men’s Brand O.E. who receive this information are not allowed to use your data for other purposes or disclose the information to third parties, unless there is a legal reason to do so.

 

SERVICE PROVIDERS

We work with service providers, suppliers and organisations who process your personal data on our behalf, but provided that they comply with the privacy rules under written contractual clauses. We only share information that allows them to provide their services to us or to facilitate their services to you and we will specifically inform you, depending on the service you wish to use.

We may in some cases transfer your personal data to other organisations. Such as:

  • If we are requested, for example by a public or judicial authority, then we are obliged by law to transfer some of your personal data and, if permitted by the procedure, we will inform you before the transfer.
  • We may share information with fraud prevention organisations to avoid possible such actions (e.g. Cybercrime).
  • Where third parties seek to establish, exercise and defend their legal claims and in this context request that some of your personal data be transferred to them, after careful consideration of these requests and provided that the legal requirements are met, we will transfer to them your data strictly necessary for this purpose, after informing you beforehand.

The Company does not transfer your personal data to third parties outside the European Union unless the conditions of Articles 44-49 GDPR are met and an appropriate check has taken place prior to the transfer. This also applies when our suppliers or service providers to us use equipment or resources located outside the EU and process your personal data on our behalf.

Where personal data is transferred to third countries, it will continue to be subject to appropriate safeguards and protected in the same way as it would be within the EEA.

The safeguards and guarantees we obtain to protect your personal data during transfers to third countries include, among others, the adoption of standard contractual clauses by the European Commission in our contracts with data recipients, a copy of which may be provided to you upon your request.

 

USE FOR AUTOMATED DECISIONS

Sometimes we use systems to make automated decisions based on personal information we have (or are permitted to collect from others) about you or your business. This helps us to ensure that our decisions are quick, fair, efficient and correct, based on what we know.

In these cases, the processing of your personal data will be carried out either by virtue of your prior explicit consent or when it is necessary for the performance of a contract between us (sale, guarantee, etc.).

Where processing is necessary for the performance of the contract, it will be carried out:

  • -To ensure a potentially higher degree of consistency or objectivity in the decision-making process (e.g. by reducing the likelihood of human error, discrimination and abuse of power)
  • In order to reduce the risk that our customers may not pay for the goods or services they purchase
  • To enable us to notify decisions within shorter deadlines and improve our efficiency

 

USE FOR MARKETING

When you subscribe to our Company’s promotional mailing list, i.e. when you give your consent to receive promotional messages, we will use the information you provide (e.g. email address, user account, social media username) to inform you about our new products, services or offers as well as our company news and for as long as your consent is active.

Also, after the completion of a purchase (product or service) and your undeniable registration in our customer list, we use your data to:

  • To inform you about our latest products, services or offers
  • Contact you if we need to receive or provide you with additional information
  • To check every now and then that you are satisfied with our products and services.

In any case, we respect your wish to receive or not to receive promotional messages from our Company and we have developed appropriate internal procedures. You can request not to receive promotional emails, depending on the means of sending them (with an unsubscribe option at the end of each promotional email, with a free message if you have received an SMS, by telephone if a telephone promotion has taken place, etc.). At any time you can request to reactivate the receipt of promotional messages as well as to (re-)stop sending them.

 

YOUR RIGHTS

Under the GDPR on the protection of personal data, you can exercise the following rights:

  • Access and Information
    You have the right to obtain information about what data we have collected, for what purpose we have collected it, the legal basis for processing, how long we will keep it, the recipients, the existence of automated decision-making and the transfer (or intention to transfer) of your data to third countries.
  • Correction
    You have the right to ask us to correct any inaccurate information about you or even to complete additional information about you, provided that you provide us with the necessary documents certifying the need for the correction or completion.
  • Restriction and opposition to processing
    You have the right to ask us to restrict or block the processing of your personal data if you question the accuracy of the information we hold about you, if you become aware that we are processing your data unlawfully or if you no longer wish to receive promotional messages about our products and services.
  • Portability
    You have the right to ask us to transfer your personal data to another organisation on your behalf.
  • Erasure
    Finally, you have the right to request us in writing to erase your personal data when they are no longer necessary in relation to the purpose for which they were collected or if you withdraw your consent to their processing and in the other cases provided for by the GDPR.

If you wish to exercise these rights, please contact us:

  • By sending an e-mail to: info@chrysostomos-jewels.com
  • By letter to: 68 Kifissou Av., Egaleo 122 41
  • Through our network of stores

Make sure you have all the necessary documents with your application. Your request will be processed within 30 days from the date of receipt of the request, however, this may be extended up to two months when a request is complex or several requests are submitted at the same time.

Note: Please note that the submission of the request is free of charge. However, a “reasonable fee” may be applied where a request is manifestly unfounded or excessive, in particular if it is repetitive.

In any case, we inform you that the categories of data we collect in principle are strictly necessary to fulfil our contractual obligations towards you, to comply with our legal obligations and to satisfy our legitimate interests. Our Company has the right to refuse to accept a request (such as the right to erasure or restriction of processing) if the conditions set out in the GDPR are not met or are not sufficiently proven. In this case, as in any other request, we will respond in writing in accordance with the above timescales.

 

PERIOD OF RETENTION OF PERSONAL DATA

Your personal data are kept for as long as you are a customer of the Company Men’s Brand O.E. After you cease to be a customer, we will retain your data for up to 10 years after your last purchase in which we used your personal data, subject to any legislation requiring us to retain your data for a longer period. We may also retain them to inform you of any product recalls. In this case, we will ensure that your data is only used for these purposes. Finally, we will retain your data for as long as we have active consent for the reasons given.

 

SECURITY MEASURES

Our Company uses technical and organizational security measures to protect your personal information from loss, destruction and any unauthorized access or alteration by third parties.

 

LINKS TO OTHER WEBSITES

Our websites may contain links to other websites operated by other organisations over which we have no control. If you are directed through our website to a third party website, we encourage you to read their privacy statements.

 

MEANS OF SOCIAL NETWORKING

We use social media such as Facebook, Google, YouTube and Instagram to promote our products and services and to keep the public informed about our Company’s news. During your interaction (like, follow, comments) with them, personal data is processed by us in principle with regard to the user name (and/or photo) you use as well as your preferences. This data is redirected to our website, ensuring personalised information. Social media also provide us with anonymised aggregated data on the preferences and other information of visitors to our pages on these sites, but also process this data for their own purposes, as set out in their respective privacy policies.

 

CONTACT US

If you have a question or a complaint about this policy, the way we handle your personal data, please contact us:

  • By e-mail to: info@chrysostomos-jewels.com
  • By post to: 68 Kifissou Av., Egaleo,122 41 Greece

 

COMPLAINTS TO THE PERSONAL DATA PROTECTION AUTHORITY

You have the right to submit a complaint or a complaint to the Hellenic Data Protection Authority regarding the processing of your personal data and your rights regarding their protection (address: 1-3 Kifissia Avenue, P.C. 115 23, Athens, tel. 210 6475600, contact e-mail: contact@dpa.gr).

 

CHANGES IN POLICY

We may revise this policy by posting an updated version on our website or by contacting you by email. This policy has been revised on 08.03.2023.